Get in Touch, Mate! π
Real Aussies ready to help with all your lottery questions
How to Reach Us π
Give Us a Bell
1800 LOTTO AU (1800 568 862)
Monday to Friday: 8:00 AM - 8:00 PM AEST
Saturday: 9:00 AM - 5:00 PM AEST
Sunday: 10:00 AM - 4:00 PM AEST
Real Aussies, no offshore call centers!
Shoot Us an Email
hello@lottoaustralia.com.au
We typically reply within 4 hours during business hours. For urgent matters, give us a call instead!
Live Chat
Available on our website during business hours. Look for the chat bubble in the bottom right corner!
Coming soon: 24/7 chat support!
Visit Our Office
Lotto Australia HQ
Level 8, 123 Collins Street
Melbourne VIC 3000
By appointment only - give us a call first!
Drop Us a Line! βοΈ
Got a question, suggestion, or just want to share your latest win? We'd love to hear from you!
Quick Answers to Common Questions π€
How quickly do you pay out winnings?
Usually within 24 hours, mate! Small wins (under $1,000) are automatic. Bigger wins might take an extra day for verification - we want to make sure it's really you celebrating!
Is my personal info safe with you?
Absolutely! We use bank-level encryption and never sell your data to anyone. We're Aussies too - we hate spam as much as you do!
What if I think I have a gambling problem?
First off, good on you for recognizing it. We're here to help - not just take your money. Check out our Responsible Play page or call Gamblers Help on 1800 858 858.
Can I play if I'm not in Australia?
Sorry mate, Australian law says we can only serve people physically in Australia. If you're an Aussie traveling overseas, you'll have to wait till you're back home!
Do you have an app?
Not yet, but it's coming! For now, our website works great on your phone. We've tested it on everything from ancient iPhones to the latest Samsung Galaxy.
What happens if I lose my ticket?
Don't panic! Since everything's digital with us, your tickets are automatically saved to your account. Just log in and check your history - easy as!
When We're Here for You β°
Customer Support
Emergency Support
For urgent account issues or suspected fraud, we have a 24/7 emergency line:
1800 URGENT (1800 874 368)
Please only use for genuine emergencies!
π¨ Important Gambling Information
Gambling can be harmful if not controlled. Please play responsibly and within your means. If you or someone you know has a gambling problem, help is available.
Get Help:
π National Gambling Helpline: 1800 858 858
π Visit GambleAware.org for support and resources
