Privacy Policy 🔐

What Information We Collect 📝

Information You Give Us

When you sign up or use our services, you might provide:

• Personal Details: Name, address, date of birth, phone number, email
• Financial Information: Payment method details (we don't store full credit card numbers)
• Identity Verification: Driver's license or passport details (required by law)
• Communications: Messages you send us, feedback, support requests
• Gaming Preferences: Your favorite lottery games, number selections

Information We Collect Automatically

When you visit our website or use our services:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, interactions
• Location Data: General location (to verify you're in Australia)
• Technical Data: Error logs, performance data, security events

Information from Third Parties

Sometimes we receive information from:

• Payment Processors: Transaction confirmations and fraud checks
• Identity Verification Services: Age and identity confirmation
• Government Agencies: When legally required for compliance

How We Use Your Information 🎯

To Provide Our Services

• Process your lottery ticket purchases and payments
• Verify your age and identity (required by law)
• Send you draw results and winning notifications
• Process prize payouts and tax reporting
• Provide customer support and resolve issues

To Keep You Safe

• Detect and prevent fraud, money laundering, and other crimes
• Monitor for responsible gambling concerns
• Secure your account and protect against unauthorized access
• Comply with legal obligations and regulatory requirements

To Improve Our Services

• Analyze usage patterns to improve our website and apps
• Develop new features and lottery games
• Conduct research and statistical analysis
• Test new functionality and security measures

To Communicate With You

• Send important service updates and notifications
• Provide promotional offers (only if you've opted in)
• Respond to your questions and support requests
• Send required legal and regulatory notices

When We Share Your Information 🤝

Service Providers

We work with trusted companies to help run our business:

• Payment Processors: To handle your payments securely
• Identity Verification: To confirm your age and identity
• Email Services: To send you important notifications
• Cloud Storage: To securely store your data
• Analytics: To understand how our website is used

All these companies are contractually required to protect your information and only use it for the specific services they provide to us.

Legal Requirements

We may share information when required by law:

• Tax reporting to the Australian Taxation Office
• Anti-money laundering reporting to AUSTRAC
• Court orders, subpoenas, or other legal processes
• Law enforcement investigations
• Regulatory inquiries and audits

Business Transfers

If our company is sold or merged, your information may be transferred to the new owners. We'll notify you if this happens and give you choices about your data.

With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Featuring you in winner announcements (only with permission)
• Participating in research studies
• Connecting you with responsible gambling support services

How We Protect Your Information 🛡️

Technical Security

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Secure Servers: Our data is stored in secure, Australian-based data centers
• Access Controls: Only authorized staff can access your information, and all access is logged
• Regular Audits: We conduct regular security assessments and penetration testing
• Backup Systems: Secure, encrypted backups ensure your data isn't lost

Operational Security

• Staff Training: All employees receive privacy and security training
• Background Checks: We screen all staff who handle sensitive information
• Incident Response: We have procedures to quickly respond to any security breaches
• Data Minimization: We only keep the information we need for as long as we need it

Your Role in Security

You can help protect your account by:

• Using a strong, unique password
• Not sharing your login details with anyone
• Logging out when using shared computers
• Reporting suspicious activity immediately
• Keeping your contact information up to date

Cookies & Tracking 🍪

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.

Types of Cookies We Use

Managing Cookies

You can control cookies through:

• Your browser settings (disable, delete, or block cookies)
• Our cookie consent banner (appears on first visit)
• Your account preferences (for logged-in users)

Note: Disabling essential cookies may affect website functionality.

Your Privacy Rights 👤

Under Australian privacy law, you have several rights regarding your personal information:

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide this within 30 days, free of charge.

Correct Your Information

If any information we have is wrong or outdated, you can ask us to correct it. You can update most information through your account settings.

Delete Your Information

You can request deletion of your personal information, though we may need to keep some records for legal or regulatory reasons.

Restrict Processing

You can ask us to limit how we use your information in certain circumstances, such as when you're disputing the accuracy of the data.

Data Portability

You can request your data in a common electronic format so you can transfer it to another service.

Withdraw Consent

If we're processing your information based on your consent, you can withdraw that consent at any time.

Object to Processing

You can object to certain types of processing, such as direct marketing or automated decision-making.

How to Exercise Your Rights

To exercise any of these rights:

• Email us at privacy@lottoaustralia.com.au
• Call us at 1800 LOTTO AU (1800 568 862)
• Use the contact form on our website
• Write to us at Level 8, 123 Collins Street, Melbourne VIC 3000

We'll respond within 30 days and may ask for identity verification to protect your privacy.

Questions About Privacy? 📞

If you have questions about this privacy policy or how we handle your information, we're here to help:

Complaints

If you're not satisfied with our response to a privacy concern, you can lodge a complaint with:

• Office of the Australian Information Commissioner (OAIC)
• Website: oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

Changes to This Policy 📅

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do:

• We'll post the updated policy on our website
• We'll notify you by email if the changes are significant
• We'll give you time to review the changes before they take effect
• The "Last Updated" date at the top will show when changes were made

We encourage you to review this policy periodically to stay informed about how we protect your information.